ASIC update on the Best Interests Duty & related reforms - fifth edition

The fifth of a series of regular ASIC updates on the best interests duty and related reforms which commence from 1 January 2021. This update focuses on packages.

MFAA Champions of Diversity – Simone Tilley ANZ

Discover the story of our latest Champion of Diversity, Simone Tilley, General Manager of Retail Broker for ANZ. Simone credits her career success to her adaptability, persistence, determination and hard work but admits even she did the usual “female thing” when she was approached to take on ANZ’s Retail Broker business by questioning whether she had enough experience.

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Mortgage brokers record highest ever market share amidst global pandemic

The mortgage broker channel has recorded its highest ever market share result with brokers settling 60.1 per cent of all residential home loans during the July – September 2020 quarter, according to the latest data released by research group comparator, a CoreLogic business, and commissioned by the MFAA.

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Prospa Groundbreakers: Mhairi MacLeod on opportunity in crisis, sustainability, and women in finance

Without a doubt, 2020 has been a year full of challenges. But for Astute Ability Finance Group founder and principal broker Mhairi MacLeod, this time of crisis has not been without opportunity. Fresh from collecting three awards at the 2020 AMAs, including the coveted Australian Broker of the Year, this month’s Prospa Groundbreaker discusses the importance of having a growth mindset, and why women in the industry are continuing to find their voice and showcase their abilities.

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Free consumer article: What are the extra costs of buying a home?

As part your MFAA membership, you have exclusive access to a library of professionally written articles on finance topics of interest for consumers, to assist you to engage your customers and market your services. This week’s consumer article seeks to provide potential property buyers with a more fulsome picture of the costs of buying a home. View the article ‘What are the extra costs of buying a home' via the Mortgage & Finance Help website here: https://www.mortgageandfinancehelp.com.au/first-home-buyer-news/application-establishment-fees-stamp-duty-more/

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MFAA Champions of Diversity: Madhu Chaudhuri of Finance & Mortgage Solutions

Finance & Mortgage Solutions founder Madhu Chaudhuri describes herself as an accidental broker but her passion for embracing diversity and inclusion is certainly no accident. Growing up in India as the daughter of a single parent, she learnt first-hand the importance of being empathetic to different circumstances and experiences and the value of helping diverse people achieve their aspirations in life.

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Prospa Groundbreakers: Louisa Sanghera of Zippy Financial

When Louisa Sanghera started broking, she told herself, and her husband, that she would just do a couple of mortgages a week for the mums at school to help with household bills. Next minute, the mums started talking, and through word of mouth, Louisa quickly found herself in high demand. Now, the UK transplant services clients from the Central Coast down to Wollongong, across to Perth and up to Singapore and Hong Kong. Her secret, always going the extra mile, constant communication and updates, and chocolate. With a fierce work ethic and desire to maximise all 24 hours of the day to get the job done, it’s no surprise that Louisa Sanghera of Zippy Financial has become a multi-award-winning broker with big plans for the future.

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MFAA Champions of Diversity: Bridget Sakr of Granite Home Loans

Growing up in a household where equality was the norm has always given Granite Home Loans founder Bridget Sakr a strong passion for diversity and inclusion, which she has actively promoted in every role she has ever had in the mortgage and finance industry. Bridget Sakr is the subject of this month's MFAA Champions of Diversity article series.

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Prospa Groundbreakers: Lauren Hall of Loan Market Southport Queensland

Prospa MFAA Groundbreaker Lauren Hall of Loan Market Southport moved to the Gold Coast to pursue a career in finance broking after she realised her passion for problem solving and customer service.

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MFAA welcomes Federal Government responsible lending announcement

Treasurer Frydenberg has announced that the Federal Government is proposing to make significant changes to responsible lending laws to make it easier for qualified borrowers to access credit, while maintaining strong consumer protections.

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Financial Sector Reform (Hayne RC Response – Protecting Consumers) (Mortgage Brokers) Regulations 2020

After a productive period of consultation, advocacy and negotiation, the MFAA welcomes the release of the final regulations from Treasury that will govern mortgage broker remuneration into the future.

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Free consumer article: Property investing checklist

As part your MFAA membership, you have exclusive access to a library of professionally written articles on finance topics of interest to consumers to assist you to engage your customers and market your service. This week’s consumer article seeks to assist those interested in purchasing an investment property.

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MFAA Champions of Diversity - Eric Dong, EK Mortgage

Taking the time to get to know clients and asking the right questions to get a good understanding of their full financial picture, is one of the things that EK Mortgage founding Director Eric Dong credits with building a loyal customer base.

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Prospa's Long Road - Tales of Regional Brokers: Paddy O'Sullivan of Mortgage Choice Nowra

For many brokers, the lure of inner-city property price tags can be too much to resist. Not so for Paddy O’Sullivan of Mortgage Choice Nowra.

The MFAA State Excellence Award winning regional broker returned to the NSW South Coast to take over a Mortgage Choice franchise in 2016. Since then his team has grown from two to eleven, as local marketing campaigns have helped to establish the business.

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Home loan market share increases strongly as brokers assist borrowers through challenging times

Mortgage brokers have recorded their highest market share result in over a year by facilitating 57.0% of all new residential home loans in the April – June 2020 quarter.

According to the latest data released by research group comparator, a CoreLogic business, and commissioned by the MFAA, mortgage brokers settled $52.8 billion of new home loans during the June 2020 quarter, which is the largest observed result by value for any quarter since the MFAA first reported this data.

News

Home loan market share increases strongly as brokers assist borrowers through challenging times

Mortgage brokers have recorded their highest market share result in over a year by facilitating 57.0% of all new residential home loans in the April – June 2020 quarter.

According to the latest data released by research group comparator, a CoreLogic business, and commissioned by the MFAA, mortgage brokers settled $52.8 billion of new home loans during the June 2020 quarter, which is the largest observed result by value for any quarter since the MFAA first reported this data.

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Managing Customer Complaints for a Better Business

Every business will get complaints but some believe that a complaint is a just a massive time waster. Complaints can challenge the way things are done and highlight a process failure that needs attention.

The question is: How do you use effective complaint management to improve your business model? Read on to find some information that will simultaneously help you to comply while enhancing your business.

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Congratulations to the 2020 National MFAA Excellence Awards winners

The awards are the culmination of the MFAA Excellence Awards ceremonies which reward excellence in customer service, professionalism, innovation and ethics.

The 2020 MFAA National Excellence Awards winners are:

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Prospa Groundbreakers: Surinder Agnihotri of Trail Book Loans and Australian Business Credit

He’s the self-described ‘youngest old man’ of the finance industry. And after speaking with Surinder Agnihotri of Trail Book Loans and Australian Business Credit and learning about his diverse experience and passionate entrepreneurism, it is easy to see why.

With a quarter century in the industry, Surinder Agnihotri has used his time productively, turning an ability to understand what finance professionals need to help them grow their business, into multiple businesses of his own.