Welcome to the MFAA FAQs page, your go-to resource for quick answers to common queries. Whether you're applying for membership, managing your CPD, updating your details, or navigating professional development, we've streamlined the information to help you find what you need easily and efficiently.
Explore the categories below to access clear, concise guidance tailored to your needs. If you require further assistance, our team is always here to help at membership@mfaa.com.au or on 1300 554 817.
PI Insurance: Check with your aggregator or an insurance provider.
Credit Report: Contact Equifax or Illion.
Yes, through the Australian Financial Complaints Authority (AFCA).
Finance Broker: Less than two years’ experience and mentoring required.
Accredited Finance Broker: Two+ years of active loan writing experience and a Diploma.
Membership depends on specific circumstances. Contact membership@mfaa.com.au for more details.
Yes, but Finance Broker and Accredited Finance Broker members must complete a Diploma within one year.
Yes, it’s mandatory for all new members to understand compliance and legislation.
Once a membership application review has commenced, the application fee is not refundable. Membership fees are not refundable once the membership has been approved and commenced.
Yes. We have a reciprocal membership arrangement with current financial members of CAFBA. A 50% discount applies to the annual MFAA Individual Finance Broker or Business Broking membership fee. The MFAA membership discount will only apply to the name shown on the CAFBA certificate.
Contact the Membership team prior to paying your invoice to get the discount applied at membership@mfaa.com.au
Contact our membership team at membership@mfaa.com.au or your State Manager.
Brokers with less than two years of experience must engage a mentor for about two years.
Yes, ensure your current mentor completes the Mentee Progress form before transitioning.
Submit an application form with supporting documentation based on the MFAA Mentoring Standards.
Attend webinars, events, or mentoring. Visit the CPD requirements page for details.
At renewal, tick the attestation box confirming you’ve completed 30 CPD hours. You can record activities in the MFAA member portal or keep your own records.
Yes, you must retain evidence such as certificates, receipts, emails, or calendar entries.
Evidence should show your name, activity date, CPD provider, activity description, and hours earned. Refer to ASIC’s RG 206 for a list of activities.
Members with loan writing status must complete 30 CPD hours per membership year.
Log in to the portal to add, view, or download your CPD records.
Yes, up to 12 hours annually.
Log in to the portal and go to “My Profile” > “Update My Profile.”
Access them under “My Profile” in the “Documents” or “Invoices” sections.
Select “Renew Membership” under the “Actions” dropdown or Quicklinks menu.
A mandatory annual course for loan writing members to maintain knowledge of compliance regulations.
Log in to the portal, enrol during membership renewal, and complete the course in the Learning Hub.
Yes, certificates are available in the Learning Hub after successful completion.
Our member services team is here to help with any questions about your membership, benefits, or requirements.
Call 1300 554 817 or email info@mfaa.com.au
You can sign up for free by creating an account. If you are new to the portal, select "Create an account" to register and gain access to a range of free and useful resources.
If you already have an account, simply log in. Once logged in, you can easily apply for membership. If you need assistance, call our support team on 1300 554 817 for assistance.