Supporting a sustainable industry

ESG Enviromental

Our commitment

We integrate responsible Environmental, Social, and Governance (ESG) practices to shape a sustainable and equitable future for the mortgage and finance broking industry.

Our ESG statement

We care for people and the planet. We are committed to responsible practices that contribute to a positive, sustainable and equitable future.

Environmental

Environmental responsibility

Our commitment
We are aligned with our strategic pillar of sustainability, actively reducing waste, conserving energy, and partnering to promote environmental stewardship.

Our actions

  • Opting for sustainable transport options like Uber Green for work travel.
  • Installing energy-efficient lighting in our Sydney office.
  • Minimising food waste through smarter catering practices at events.
  • Adopting a digital-first approach for marketing materials, including digital business cards.

Social

Diversity, Equity, and Inclusion (DEI)

Our commitment
We believe diversity drives innovation and enhances organisational performance. Our policies promote inclusivity at all levels.

Our actions

  • Conducting ongoing research to enhance DEI within the industry.
  • Adopting a whole-of-industry approach to actionable DEI initiatives.
  • Taking the panel pledge to ensure diversity on all panels we facilitate.
  • Recognising DEI champions through awards like the MFAA Excellence Awards Diversity & Inclusion Program Award.
  • Publishing the "Champions of Diversity" series to highlight member initiatives.
  • Providing learning resources through our Inclusive Community Hub.

Community engagement

Our commitment
We prioritise education, financial literacy, and local causes that align with our values and make a positive impact.

Our actions

  • Offering presentations for members to educate schoolchildren on finances.
  • Recognising community contributions through the Community Champion Award.
  • Supporting wellbeing through our Mental Health and Wellbeing Hub.

Reconciliation

Our commitment
We honour Indigenous heritage and focus on building strong, respectful relationships with Aboriginal and Torres Strait Islander peoples.

Our action

  • Starting our Reconciliation Action Plan journey in 2025.

Consumer protection

Our commitment

We advocate for fair lending, transparency, and robust privacy protections to enhance consumer trust.

Our actions

  • Advocating for regulation of Buy Now Pay Later products under the National Consumer Credit Protection Act.

Governance

Member Governance

Our Commitment
We maintain the highest standards of integrity, transparency, and accountability in all our activities.

Our Actions

  • Updating procurement policies to include ESG considerations.
  • Ensuring all staff complete cybersecurity training via the Cyber Wardens course.

Employee wellbeing

Our commitment
We prioritise our team’s health, work-life balance, and personal growth to create a supportive workplace.

Our actions

  • Providing access to confidential Employee Assistance Programs (EAP).
  • Offering flexible working arrangements to all staff.

Explore our resources

Access community resources to support your own ESG initiatives, foster positive change, and drive a more sustainable and inclusive industry.

Access resources
The MFAA acknowledges Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters, and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.
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