Press Releases

The MFAA's latest industry data shows brokers continuing to drive greater competition through use of a wider range of lenders

The MFAA's latest Industry Intelligence Service (IIS) Report (6th edn.), covering the six months ended March 2108, has further confirmed the critical role brokers play in driving lender competition.


Latest free consumer article: Investing interstate

Do you have clients looking for an interstate investment? Are you looking for tailored content to target clients that are renting and looking to buy interstate?

As part your MFAA membership, you have exclusive access to a library of professionally written articles on consumer-interest finance topics to assist you to engage your customers and market your service.


The upgraded MFAA’s Mortgage & Finance Help website - New features and improved user experience

The MFAA is launching an upgrade to its consumer-targeted website's – Mortgage & Finance Help‘find-a-broker’ search directory, improving the customer's experience as they find and connect with finance brokers, and giving brokers more insights on how their listing is performing.

All MFAA finance broker members are automatically listed in this directory for free (unless they had previously opted-out).


MFAA members recognised at the 2018 Australian Mortgage Awards

The MFAA would like to congratulate all the award recipients recognised at the 2018 Australian Mortgage Awards (AMAs) – especially those MFAA members.

Held at The Star Sydney on Friday, 19 October, the AMA Awards acknowledged the outstanding achievements and qualities of the industry’s top brokers, brokerages, lenders, aggregators and others from across Australia.

MFAA members were particularly well represented amongst the finalists and winners.


PROSPA GROUNDBREAKERS: Capitalising on change as a young broker, Ashleigh Wight

By Sabrina Cortez

For Ashleigh Wight, canoeing next to wild hippopotamuses in Africa is just as nerve wrecking as starting out as a broker.

Returning from a recent trip to the Zambezi River, Ashleigh experienced dangerous high-waters, saw basks of wild crocodiles and lived in isolated Survivor-style camps.


No AFCA registration, no loans

It is a statutory requirement that all credit licensees and authorised credit representatives that deal in regulated lending must be registered as an Australian Financial Complaints Authority (AFCA) member by 1 November 2018.

AFCA has advised that the registration process may take 5 to 7 days.

Those who are not registered by 1 November 2018 will not legally be able to lodge loan applications with lenders.

Press Releases

ASIC relief for transition to AFCA for CIO members

First published 20 September 2018

Dear Member.

Further to recent discussions between the MFAA and ASIC, and following the media release issued earlier today, please find the below additional communication just received from ASIC.


ACCC releases new car fact sheet

The Australian Competition and Consumer Commission (ACCC) has published a new car fact sheet to help new car buyers to understand their rights under the Australian Consumer Law. New car customers can refer to the ACCC’s fact sheet if the purchaser experiences a problem after the new car is purchased. The ACCC advises that manufacturers and dealers must honour consumer guarantee rights regardless of any commercial warranties they give or sell – in some cases, even if the manufacturer’s vehicle warranty has expired.


WA broker overcomes last minute jitters to help students with financial literacy

When Nicole Harvey was asked to deliver a Global Money Week Initiative lesson to 320 school children within 24 hours, her first reaction was to become “ridiculously ill with nerves”.

But with a few positive affirmations to remind herself it was all about the kids, coupled with some quick research, she was able to settle in and enjoy the experience.


Reminder. Call for nominations for the MFAA Board

The MFAA Constitution provides that the MFAA Board shall comprise five Directors elected by members eligible to vote and other Directors appointed by the MFAA Board, up to a maximum of ten Directors. Accordingly, the MFAA is calling for nominations for two Directors.

You (eligible members) are encouraged to either stand yourself or nominate another member to stand for election this year and ensure members are appropriately represented by a high quality, knowledgeable Board.


PROSPA GROUNDBREAKERS: Lessons from a stubbornly successful award-winner: Hume Leow

Hume Leow says to be successful in this industry you need to be “stubborn.”

To Hume, being stubborn means you never give up and you always provide quality customer service.

It’s no wonder Entourage Finance’s Hume Leow has become one of the most awarded ‘loan administrators’ in Melbourne since he graduated from university and started his journey to become a finance broker.


AFCA Funding Model

AFCA anticipates appointing in excess of 500 staff to handle an estimated 50,000 complaints each year. Brokers should note that EDR complaint volumes related to third party residential lending have been historically low and that EDR members are not required to subsidise other industry sectors that record higher complaint volumes.


Updating Credit Disclosure Documents to include AFCA

From 1 November 2018, the Australian Financial Complaints Authority (AFCA) will commence receiving complaints or disputes against financial service providers (FSPs).

Brokers must comply with the recent transition requirements about naming both a predecessor External Dispute Resolution (EDR) scheme (such as the Credit & Investments Ombudsman) and AFCA in their Credit Guide, information material such as a website and in any Internal Dispute Resolution (IDR) correspondence with customers from 21 September 2018.

Press Releases

Value and service continues to drive strong growth in broker market share

Consumers are continuing to turn to mortgage brokers in ever-growing numbers, demonstrating their trust and confidence in the broker community, according to the latest quarterly data on market share.

Press Releases

Statement from the MFAA on the Royal Commission Interim Report

As you know, the Royal Commission handed down its Interim Report on Friday 28 September (Interim Report), which has addressed important issues within financial services, consumer credit and mortgage broking. You will have received our initial MFAA statement late last Friday, and we are now providing a more thorough communication, having had the opportunity to consider the report in greater detail.


PROSPA GROUNDBREAKERS: Brett Spencer on fear-of-failure to multi-million-dollar success

By Sabrina Cortez

Brett Spencer starts by making a small confession when talking about his experience as the founder of Australia’s first mortgage Business Process Outsourcing (BPO) solution.  

He admits that he was afraid to fail.

Speaking to the MFAA, Brett shares his incredible story of how he turned a small idea into a multi-million-dollar success, prior to the GFC, at a time when the industry was booming and when standard loan turnaround times were up to 40 days. 


New MFAA Benefits of Membership booklet now available

Are you aware of all the benefits you receive as part of your MFAA membership?

The MFAA has produced a 50+ page Benefits of Membership booklet that outlines some of the key benefits and value you receive as an MFAA member.


MFAA members recognised at the 2018 Women in Finance Awards

The MFAA would like to congratulate all the award recipients recognised at the 2018 Women in Finance Awards – especially those MFAA members.

Held at The Star Sydney on Thursday, 20 September, the Women in Finance Awards acknowledged the outstanding achievements and qualities of women in accounting, banking, insurance, financial advice, fund management, mortgage broking and superannuation.


The MFAA's Young Professionals on the Value of Mortgage Broking report by Deloitte Access Economics

The mortgage broking industry contributed nearly $2.9 billion to the Australian economy in 2017, supported more than 27,100 equivalent full-time workers and increased competition in the lending space, a recent report has found.

The findings come from The Value of Mortgage Broking report, produced by Deloitte Access Economics, and commissioned by the Mortgage Broking Industry Group (MBIG) of which the MFAA is a member.


New ‘Your Broker Behind You’ social media frame and step-by-step guide

Following the launch of the ‘Your Broker Behind You’ national advertising campaign, the MFAA has developed a new step-by-step guide for members on how to use the compl