Key focus areas

• Customer enquiry skills
• Customer interview skills including:
  • Loan qualification
  • Product choice meeting needs and objectives.

• Develop research methodology
• Understand lender policy and process
• Analyse client data and match circumstances to scenario
• Develop and present recommendations.

• Ensuring you operate within the industry’s regulatory rules and framework and the MFAA’s Code of Practice
• Completing the loan application process in a compliant and professional manner.

• Ensuring you have workflow, administration and loan tracking processes set in an efficient manner.

• Mentees should observe at least six interviews conducted by the mentor or similarly experienced loan writer. Where not possible the Mentor should advise on how to approach the interviews and consult afterwards.

• The Mentee should have at least 12 settled loan applications vetted (submission quality checked) by the Mentor
• When packaging loans for submission to the chosen lender, it is imperative that through your mentoring process you are made aware of each lender’s quality benchmarks.

Including but not limited to:

• Broker declaration and lender checklist
• Customer identity checks
• Income verification
• Serviceability calculator and worksheets
• Living expense worksheet
• Exit strategy (if applicable)
• Reason for refinance (if applicable)
• Contract of sale
• Customer loan requirements
• Reason for lender and product choice
• Reason for adverse history
• Responsible lending interview guide, BID and BCOP requirements
• Privacy consent disclosure documents.

Including but not limited to:

• First home purchase (including grants and schemes)
• Non-first home buyer
• Refinance
• Construction
• Debt consolidation
• Loan with parental/family guarantors
• Investment purchase
• Trusts and corporate structures
• Off-the-plan purchase
• Personal loan and auto finance
• Self-employed lending
• Bridging finance.