Event Details 

Tuesday - 19 March 2019
Encore St. Kilda
10/18 Jacka Blvd, St Kilda VIC 3182
Registration: 1.30pm
PD Sessions: 2.00pm - 4.30pm


Mental illness, suicide, domestic violence, financial crisis and trauma are just a few of the critical issues affecting many in our community and in our industry.

In your day-to-day contact with clients and colleagues, you may be one of the first to come across someone experiencing these challenges. Or you may be experiencing challenges yourself.

Do you know how to respond?

Responding to a person who is struggling to cope can be challenging.

Whilst our industry has a lot of formal training that enables you to professionally and compliantly write a loan and provide credit assistance, there is little that equips you to deal with mental health issues or other crises being experienced by yourself, or someone you come into contact with.

Accidental Counsellor is aimed at equipping you, the finance broker, with the ability and confidence to recognise customers, colleagues and others who are struggling; to respond in an appropriate way; and to help them take the next steps so they can get the support they need.

Accidental Counsellor is delivered to you exclusively by Lifeline Harbour to Hawkesbury. By making this awareness-raising and skills-based course available, the MFAA is not only making an investment in its members, but it will be investing directly in the communities our members engage with and serve.

A portion of your registration fee will be donated to Lifeline.

About Lifeline Australia

Lifeline Australia is a national charity providing 24/7 crisis support and suicide prevention services. Nationally, they provide a 24-hour telephone crisis line (13 11 14), online crisis support chat, a service finder – a free directory of local health and community services, and a mental health resource centre; as well as a range of local community services. As a charity, Lifeline Australia depends on your support to ensure they have the resources to respond to every single person in need.

Lifeline Harbour to Hawkesbury is one of 40 Lifeline centres across Australia, and is accredited by Lifeline Australia.

Thank you to our Sponsors:

Event sponsors


Start Date