PROSPA GROUNDBREAKERS: First Home Buyer Buddy founders on brand fundamentals and finding their niche

Fresh from their win in the Support Service Provider Award category at the MFAA National Excellence Awards, we sat down with Lisa and Daniel Baxter of First Home Buyer Buddy to find out the secrets to their success for this edition of Prospa Groundbreakers.


Award winning Darwin broker Michelle Lewis imparts some small-town wisdom in this edition of PROSPA’S The Long Road, Tales of Regional Brokers

In this edition of PROSPA’S The Long Road, Tales of Regional Brokers, Michelle Lewis from Easy Loans in Darwin, imparts some small-town wisdom and proves that even in the finance industry, ‘slow and steady’ can still win the race.

Moving to Darwin from Adelaide 13 years ago, Michelle now considers herself a local in what she describes as a transient town. And if community connection is anything to go by, she is as local as they come.


MFAA celebrates National Excellence Awards 2019 and new life member

The Mortgage and Finance Association of Australia (MFAA) has celebrated the finest of the Australian finance broking industry and announced the induction of a new association life member at the MFAA National Excellence Awards 2019 at Crown Melbourne on Thursday.

The awards are the culmination of the MFAA’s National Roadshow and State Excellence Awards ceremonies, held across five capital cities over recent months, and are designed to reward excellence in customer service, professionalism, innovation and ethics.


Scamwatch mid-year update: $16M scammed just the tip of the iceberg

The Australian Competition & Consumer Commission (ACCC) has released a mid-year update outlining the potential costs and reach of identity theft scams in 2019 to date.

According to the ACCC, reported scams involving identity theft or the loss of personal or banking information has cost Australians at least $16 million this year, a figure that is likely to be just the tip of the iceberg.


MFAA updates NCCP Disclosure Module guidance for brokers

The MFAA has recently updated its NCCP Disclosure Module guidance and templates for brokers in both short and long versions.

These documents provide information about disclosures for finance brokers, and also provide templates that can be used with customers.

Press Releases

CHOICE media campaign not representative of mortgage broking industry

First published 18 July 2019.

The Mortgage & Finance Association of Australia (MFAA) has today expressed disappointment that its membership and the mortgage industry has been misrepresented by a CHOICE media release regarding broker education and accreditation.

The release makes a number of statements which are misleading including stating that mortgage brokers only require a Certificate IV in Finance and Mortgage Broking to work in the industry.


Top tips for reducing your customers' worries and anxieties

As all good brokers know, the majority of your customers aren't coming to you just for a mortgage. The reality is, they've got bigger dreams and aspirations they want to achieve; be it the great Australian dream, creating a safe and secure home for their family, or looking for financial prosperity – and your role is to go above and beyond to help them achieve this.


MFAA to upgrade MyResources menu layout and functionality

In our pursuit to constantly improve our member's experiences, we will soon be upgrading the look, layout and functionality of our members-only MyResources website menu.


MFAA members recognised at the 2019 Australian Broking Awards

The MFAA would like to congratulate all the finalists and winners recognised at the recent 2019 Australian Broking Awards (ABAs) – particularly those MFAA members.

Held at The Star Sydney on Friday, 5 July, the ABAs celebrate professionalism, best practice and innovation in mortgage broking, and recognises the leading brokers, brokerages, aggregation groups and staff that support them.


MFAA announces July to December 2019 events

Are you looking to get the latest regulatory updates, learn some new skills or techniques, network with like-minded brokers or build up your CPD points? Here's a list of the coming MFAA events for the remainder of 2019.

MFAA National Excellence Awards
25 July – Melbourne


1 November - NSW Golf Day
13 November - Port Macquarie PD Afternoon

Supreme Court decision may put social media hosts at risk

A landmark NSW Supreme Court ruling* has highlighted the dangers of posting on social media sites and also hosting the comments of others that could be deemed defamatory.

The decision handed down on Monday, 24 June 2019 held that media organisations are liable for allegedly defamatory comments made by third parties on their public Facebook pages.


5 tips to engage with First Home Buyers

As First Home Buyers (FHB) return to the market, now is the ideal time to brush up on the best ways to engage with this unique and valuable client.

As a broker, one of the best parts of the job is meeting a wide variety of people. And while this keeps the job interesting, it also demands an ability to effectively communicate with different borrowers at different stages of life.


The hard truth! How do you have that capacity conversation with your clients?

Does this sound familiar? Your client has completed their estimate of living expenses, broken down into the dozen or more areas that your Fact Find categorises, and the sum total comes in at $3,430 a month for a family of four.

Then, you pour over their last three months transaction statements, and the brutal truth is revealed – their average living expenses are looking a lot more like $6,500 a month – this changes EVERYTHING!


A complete process. Good for the customer, great for the broker

You wouldn’t leave a loan application half-finished. Would you leave your customer's loan protection quote unfinished?

By confirming a customer’s decision on their ALI loan protection quote* – whether the customer proceeds with the policy or not – you'll go in the draw to win.


PROSPA GROUNDBREAKERS: Perth wealth coach Helia Singh on client commitment and the ‘Ah-Ha’ moment that changed it all

Commitment is everything to Helia Singh.

After emigrating from Iran to Australia in 1996, Helia Singh began her career in finance with no experience, no connections and no English.

Two decades later, she is a successful wealth coach, financial planner, author, and award-winning community champion.


MFAA congratulates the Women in Finance Awards 2019 finalists

Last week The Adviser announced the finalists for the Women in Finance Awards 2019. The MFAA is pleased to see that all the finalists in the Mortgage and Finance Broker of the Year award category are MFAA members. This is a testament to the high standards of service and professionalism that MFAA mortgage broker members deliver to their customers.

Finalists in the Mortgage and Finance Broker of the Year awards category include:


MFAA announces the 2019 National Excellence Awards finalists

With the conclusion of the MFAA's 2019 State Excellence Awards program, the MFAA is now excited to announce the full list of 2019 National Excellence Awards finalists.

Celebrating excellence in customer service, professionalism, innovation and ethics, the National Excellence Awards finalists consist of the winners of the individual, business and lender awards categories from each State Excellence Award.

Press Releases

MFAA calls for a more considered implementation on vulnerable customers

The MFAA has called for a more measured and careful approach to implementing a key element of the Australian Banking Association’s (ABA) new Banking Code of Practice (the Code) to ensure vulnerable customers are protected, and good outcomes for all customers are preserved.

Press Releases

Mortgage brokers record highest ever market share amidst tough market conditions

The mortgage broker channel has recorded its highest ever residential home loan market share result with brokers settling 59.7 per cent of all residential home loans during the January – March 2019 quarter, according to the latest data released by research group comparator, a CoreLogic business, and commissioned by the MFAA.

Press Releases

Appointment of Mark Haron to MFAA Board

​​The Mortgage & Finance Association of Australia (MFAA) has announced the appointment of Mark Haron as a Director to the MFAA Board with effect from 1 June 2019.