The best of Australia’s finance brokers and organisations were awarded at the Mortgage & Finance Association of Australia’s (MFAA) National Excellence Awards at Crown in Melbourne last night. The MFAA has also chosen to award three key industry leaders with Life Member status in recognition of their dedication, contribution and service to our industry and the MFAA.

The awards are the culmination of the MFAA's National Roadshow conferences and State Excellence Awards ceremonies, held across five capital cities over recent weeks. The awards are designed to reward excellence in customer service, professionalism, innovation and ethics.

MFAA CEO, Mike Felton, said it was an exciting year for the awards with a record number of submissions, 650-plus, and the opportunity to publicly acknowledge people who had helped shape a successful industry with Life Membership of the Association.

"Thank you to all our members who took the time to create a submission in a period where the industry is experiencing ongoing reviews and continuing scrutiny. It is a positive sign for the industry to see so many of our members commit their time to write a submission and seek to be awarded as national winners in all of the categories after competing for this recognition in each state.”

"It is also important to acknowledge and thank three key leaders of our industry who have worked tirelessly over decades to develop and support our industry and Association. On behalf of the entire industry, I’d like to acknowledge Mark Lewis of Bernie Lewis Home Loans, James Symond of Aussie and Joe Sirianni of Smartline, and congratulate them on being awarded MFAA Life Membership," he said.

The 20 individual awards, audited by Hall Chadwick, are an excellent way to recognise the high levels of expertise and professionalism that members of the MFAA provide when servicing customers across the country. The awards are judged by industry experienced professionals based on selected criteria, and not on revenues alone, to ensure that brokers in all locations can be winners, including those in regional and rural Australia.

"These individual awards also acknowledge the diversity of our membership, and represent a great opportunity for individuals and businesses to be recognised for their achievements and innovation in what is unquestionably a highly competitive environment. I would like to thank the many industry professionals who provided their expertise and valuable time to judge the awards to help recognise the best in our industry." he said.

The MFAA would also like to express its thanks to its corporate partners, without which this program wouldn’t have been possible, including: AMP Bank, ANZ, Australian Broker, Bluestone Mortgages, Commonwealth Bank, Connective, Genworth, Macquarie Bank, MPA Magazine, NexGen.Net, Nodifi, Pepper Money, PEXA, Prospa, QBE, RateSetter, Suncorp Bank, Teachers Mutual Bank.

2018 MFAA National Excellence Awards winners

Suncorp Loan Administrator Award – Hume Leow, Entourage Finance
Commonwealth Bank Customer Service Award (joint winners) – Holly Bundy, Bundy
Financial Services and Rise High Financial Solutions
RateSetter Motor Vehicle and Equipment Finance Broker Award – Josh Egan, Astute –
Melbourne City South/Gippsland
ANZ Commercial Finance Broker Award – Kevin Wheatley, Bayside Residential and
Commercial Mortgages
Teachers Mutual Bank Community Champion Award – Mhairi MacLeod, Astute Ability
Prospa Diversified Business Award – Rise High Financial Solutions
Pepper Money Newcomer Award – Renee Tocco, Loanezi
Connective Young Professional Award – Aaron Christie-David, Atelier Wealth
Bluestone Mortgages Business Development Manager Award – Aggregator – Andrew
Stone, Astute Financial Management
NextGen.Net Business Development Manager Award – Lender/Support Service
– Roberto Sanz, Prospa
Macquarie Bank Aggregator Award – FAST– Finance & Systems Technology
PEXA Support Service Provider Award – ALI Group
Australian Broker Fintech Lender Award – Prospa
MPA Magazine Mutual/Specialty Lender Award – Pepper Money
QBE Non Major Lender Award – Bankwest
Genworth Major Lender Award – ANZ
ANZ Finance Broker Business Award: 2-5 Loan Writers – Astute Ability Group
AMP Bank Finance Broker Business Award: 6+ Loan Writers –The Australian Lending &
Investment Centre
Nodifi Regional Finance Broker Award – Julian Collins, Mortgage Choice – Toowoomba &
Darling Downs
Commonwealth Bank Residential Finance Broker Award – Mark Davis, The Australian
Lending & Investment Centre