Looking Ahead 2025

Tuesday 11 February 2025

Virtual Event: Online 11.30am – 3.00pm (AEDT) Get 2025 off to an informed start with our virtual professional development day, free for MFAA members, that will set the scene for the year ahead.

Location

Online

Complimentary for Members

$0

CPD

3.5

Register now

Agenda

Insights from the 2024 Value of Mortgage and Finance Broking report - MFAA CEO, Anja Pannek
Anja will provide an update on the industry's position and MFAA's focus for 2025. Anja will share highlights from the Value of Mortgage and Finance Broking Report, offering valuable insights into the industry’s current position and future direction.

Special presentation from the Hon Luke Howarth MP
The Hon Luke Howarth MP, Shadow Assistant Treasurer, Shadow Minister for Financial Services will give a special address.

Navigating complaints with AFCA Ombudsman, Natalie Cameron
This session will cover:

  • The most common types of complaints AFCA receives about brokers.
  • A detailed look at case studies to understand how complaints are assessed and resolved.
  • Key areas of risk for brokers, including communication, documentation, and client expectations.
  • Practical steps brokers can take to minimise complaints and improve outcomes, and
  • Insights into trends in complaints and what they mean for brokers in the current environment.


The economy in 2025 with Luci Ellis
Westpac Banking Group Chief Economist Luci Ellis will share her insights on the key issues affecting the Australian economy, where our market is heading and the impacts on the Australian consumer for 2025.

Broker panel: The evolving role of the mortgage broker

Gain valuable insights from experienced brokers as they discuss the evolving role of brokers in meeting client needs. This panel will explore how brokers are marketing their business, while embracing technology, and maintaining personal connection. Discover their perspectives on the future of broking and how they continue to create value in an ever-evolving landscape.

We want to hear from you!

Tell us what you're looking forward to in 2025 for your chance to win one of five $100 VISA e-gift cards

Record and upload a 30-second video highlighting a prediction for 2025 or a goal or opportunity you're excited about for your business.

Entries close 5:00pm on Friday, 14 February 2025. Read full terms and conditions.

Enter now

Meet our speakers

Luci Ellis

Chief Economist, Westpac Banking Group

Luci Ellis is Chief Economist for the Westpac Banking Group. She was previously Assistant Governor (Economic) at the Reserve Bank of Australia from December 2016 October 2023. Prior to that, Luci was Head of Financial Stability Department at the RBA for eight years, spent two years on secondment at the Bank for International Settlements in Basel, Switzerland, and held several other senior positions at the RBA over a three‐decade career in central...

Expand
Natalie Cameron

Lead Ombudsman - Banking and Finance, The Australian Financial Complaints Authority (AFCA)

Natalie Cameron is a lawyer by profession and began her career with one of Australia’s leading law firms, Clayton Utz. She then joined the Australian Securities and Investments Commission, where she focused on regulatory policy and markets.

In 2005 she moved to AIA Australia, initially as a lawyer, then as General Counsel, before becoming Chief Operating Officer (COO) and then Chief Group Insurance Officer. For two years she was CEO of AIA New Ze...

Expand
Anja Pannek

MFAA CEO

Anja has been the Chief Executive Officer of the Mortgage and Finance Association of Australia (MFAA) since September 2022. She has over 20 years’ experience in financial services leading successful businesses within the third-party channel.

Prior to the MFAA, Anja was CEO of PLAN Australia. She was CFO of NAB’s Personal Banking division for several years and has held leadership roles at Loan Market Group, Advantage Financial Services and Challe...

Expand
The Hon Luke Howarth MP

Shadow Assistant Treasurer, Shadow Minister For Financial Services

The Hon Luke Howarth MP was born at the Royal Brisbane Hospital and grew up in Bracken Ridge, enjoying a childhood filled with family traditions and community activities, developing a deep connection to his local area and a strong sense of community.

Luke’s political career began in 2004, driven by a determination to address local issues and create meaningful change. Elected as the Member for Petrie in the Australian Parliament in 2013, Luke has...

Expand
Hugh Riminton

Your host and MC

Hugh Riminton is an author, investigative journalist, and a staple on Australian television and radio for more than 30 years. The National affairs editor for Network 10, Hugh has an insider's view of federal politics as an influential reporter and commentator.

Panel speakers

Fabien Tribe

Founder and Mortgage Broker, The Lending Lab

With over a decade of experience in banking and finance, Fabien Tribe is a highly regarded leader in the industry. His expertise spans both business and personal finance, and he has trained, mentored, and coached hundreds of mortgage brokers, leaving a lasting impact on the profession.

As the founder and director of The Lending Lab, Fabien continues to innovate and drive excellence in mortgage broking. Beyond his professional achievements, he is ...

Expand
Morgan Owen

Founder and Director of Penny Finance

The dynamic Founder, Director, and Senior Finance Specialist at Penny, Morgan has been revolutionising finance broking since 2017. With years of experience, Morgan defies the status quo, turning “no” into “yes” for her clients. Specialising in residential, commercial, and development finance, she empowers others to build unique property portfolios. Known for her empathy and strategic thinking, Morgan is an award-winning broker who loves the gym, ...

Expand