Insights from the 2024 Value of Mortgage and Finance Broking report - MFAA CEO, Anja Pannek
Anja will provide an update on the industry's position and MFAA's focus for 2025. Anja will share highlights from the Value of Mortgage and Finance Broking Report, offering valuable insights into the industry’s current position and future direction.
Special presentation from the Hon Luke Howarth MP
The Hon Luke Howarth MP, Shadow Assistant Treasurer, Shadow Minister for Financial Services will give a special address.
Navigating complaints with AFCA Ombudsman, Natalie Cameron
This session will cover:
- The most common types of complaints AFCA receives about brokers.
- A detailed look at case studies to understand how complaints are assessed and resolved.
- Key areas of risk for brokers, including communication, documentation, and client expectations.
- Practical steps brokers can take to minimise complaints and improve outcomes, and
- Insights into trends in complaints and what they mean for brokers in the current environment.