Feedback and Complaints

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Your feedback counts. The MFAA represents the best educated finance brokers in the industry and your feedback is important to us in maintaining this standard. ​​

Positive Feedback 

​​​​If you have had a great experience dealing with an MFAA member, or if they have helped you overcome a difficult predicamet, we would love for you to share your story with us. Please email membership@mfaa.com.au​


Feedback on Submissions

If you would like to share comments about a Regulatory or Government report, including the ASIC Broker Remuneration Review, or about a submission that will assist the MFAA to represent your views on such a matter, please send your comments to feedback@mfaa.com.au

Complaints

The MFAA takes complaints against its members very seriously and this is supported by the fact that serious disciplinary action against members is published. 

The MFAA can only take action if your complaint or dispute is about an MFAA member. Search here​ to confirm if the person/business is an MFAA member or contact us at compliance@mfaa.com.au or on 1300 554 817. 

In the first instance, try to resolve the complaint directly with the MFAA member. The MFAA requires its members to have internal dispute resolution (IDR) procedures in place to endeavour to resolve customer complaints within a reasonable time.

If an IDR procedure fails, there are two courses which you can take depending on the type of complaint you have.

Click here if you are seeking monetary compensation.

Click here  if you are NOT seeking monetary compensation.

​​​ASIC​

The Australian Securities and Investments Commission (ASIC) is the national regulator of consumer credit.  All persons engaging in regulated consumer credit activities, including most home loans, must operate under an Australian Credit Licence.  If you have a complaint involving fraud or other serious misconduct, you should consider lodging a complaint with ASIC here. ​