Our commitment in respect of personal information is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
About the MFAA
The MFAA represents individuals and companies operating in the mortgage and finance industry. It advocates ethical business practices, offers industry specific education, provides compliance and legal information, lobbies various governments and regulators, and runs a consumer information program and industry networking events.
Its mission is to represent and lobby for professional credit advisers, deliver services that support their career paths and position them as the professionals of choice in the mortgage and finance industry for both consumers and regulators. Additionally, one of its aims is to ensure the ethical working of the mortgage and finance industry in Australia.
Click here to view the MFAA Constitution, Code of Conduct or Disciplinary Rules.
When we refer to ‘personal information’ we mean information from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.
Why we collect your personal information
Generally, we collect, hold, use and disclose your personal information for the purpose of pursuing our mission. Specific purposes include:
- to enable us to communicate with our members and other organisations and individuals with an interest in the mortgage and finance industry; and
- to identify, understand and respond to policies, ideas, attitudes and opinions of members to adequately represent them and the mortgage and finance industry.
We may disclose your personal information on our website or other lists of members and associates.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information only directly from you.
To whom will we disclose your personal information?
In line with common business practices, we may disclose personal information to:
- those organisations as required or authorised by law; and
- our representatives, such as our legal advisers; MFAA Investigating Officer and the MFAA Disciplinary Tribunal
- service providers such as printers and posting services and organisations involved in the provision and maintenance of our business systems and infrastructure; and
- those organisations where you have given your consent.
Your information will be accessible on the MFAA website for any organisation or individual to look at. You have the right to request that your information will not be displayed on the website.
Where your personal information is disclosed, we will seek to ensure that the information is held, used or disclosed consistently with the National Privacy Principles and other applicable privacy laws and codes, including this policy.
Updating your personal information
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed. If you wish to make any changes to your personal information, visit the Member Centre in this website. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.
Access to your personal information
We will provide you with access to the personal information we hold about you. To access personal information that we hold about you please contact us.
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding including you, or if your request is vexatious. However, we will provide an explanation if we deny you access to the personal information we hold on you.
How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment, and when the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or permanently de-identified.
We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
Privacy Disclosure Statement and Consents
I acknowledge that any personal information collected by the MFAA - and this includes any supporting documentation I have provided to the MFAA - for the purposes of this application and including related purposes:
I consent to the collection and use of my personal information for the purposes described above.
I acknowledge that I can gain access to this information from the MFAA at 40 Yeo St, Neutral Bay, NSW 2089 or P.O. Box 604, Neutral Bay, NSW, 2089.
Mortgage & Finance Association of Australia (MFAA)
12/40 Yeo Street / PO Box 604
Neutral Bay NSW 2089
T: 02 8905 1300
F: 02 9967 2896
If you would like more information about privacy and the Privacy Act (including the National Privacy Principles), click here.