Other Help
If you have a complaint against a non-MFAA member the following organisations may be able to provide assistance.
Government Organisations
- Australian Competition and Consumer Commission (ACCC)
- Australian Securities and Investment Commission (ASIC)
Consumer Affairs and Fair Trading Offices
Small Claim Courts and Tribunals
Consumer Bodies
Consumer Legal Centres
- Consumer Law Centre (ACT)
- Consumer Credit Legal Centre (NSW)
- Consumer Action Law Centre (Victoria)
- Consumer Credit Legal Service (WA)
- Queensland Association of Independent Legal Services (QAILS)
- South Australian Council of Community Legal Services (SACCLS)
- Hobart Community Legal Service (Tasmania)
For general legal advice via the above website or, phone 03 6223 2500 , or email: hclsmanager@netspace.net.au
External Dispute Resolution Schemes
Complaints about credit unions, insurance brokers and other insurance services should be referred in the first instance to the Financial Ombudsman Service(FOS).
- Financial Ombudsman Service (FOS)
- Credit Ombudsman Service Limited (COSL)
- Financial Co-operative Dispute Resolution Scheme (FCDRS)
- Finance Industry Complaints Scheme Limited (FICS)
Other Industry Associations
- Australian Mutual Building Societies and Credit Unions (ABACUS)
- Australian Bankers Association (ABA)
- Finance Brokers Association of Australia (FBAA)
Please contact us if you would like to have your site listed on this page.
